Payment & Refund Policy

1. Project-Based Payment Structure

1.1 How We Work

At GME Ltd USA, all payments are project-based and customized to meet your specific needs. We believe in transparent, fair pricing that reflects the unique requirements of each client engagement.

1.2 Payment Process

• Initial Consultation: Free assessment of your requirements
• Custom Quote: Detailed project proposal with clear pricing
• Client Agreement: All payment terms are agreed upon by the client before work begins
• Flexible Structure: Payment milestones tailored to your project scope

1.3 Payment Methods

We accept the following payment methods:

• ACH Bank Transfers
• Wire Transfers
• Corporate Checks
• Credit Cards (Visa, MasterCard, American Express)
• PayPal Business

1.4 Typical Payment Structures

While each project is unique, common payment arrangements include:

• Small Projects: 100% upon completion
• Medium Projects: 50% upfront, 50% upon completion
• Large Projects: Custom milestone-based payments
• Ongoing Services: Monthly invoicing for services rendered

2. Our Satisfaction Guarantee

2.1 14-Day Refund Policy

We're confident in the quality of our work, which is why we offer:

• Full Refund: 100% of your payment returned
• No Questions Asked: Simply notify us within 14 days
• Easy Process: Email or call to request your refund
• Quick Processing: Refunds processed within 5-7 business days

2.2 What's Covered

Our 14-day refund policy applies to:

• All accounting system integration projects
• Bookkeeping and outsourcing services
• Data migration services
• Process automation implementations
• Consultation and assessment services

2.3 How to Request a Refund

If you're not satisfied within the first 14 days:

1. Contact us via email or phone
2. Provide your project reference number
3. We'll process your refund immediately
4. Receive confirmation within 24 hours
5. Funds returned within 5-7 business days

3. Billing and Invoicing

3.1 Invoice Terms

• All invoices are sent electronically
• Standard payment terms: Net 30 days
• Early payment discounts available for some projects
• Detailed breakdown of all services provided

3.2 Transparent Pricing

Every invoice includes:

• Detailed description of services
• Hours worked (for time-based projects)
• Deliverables completed
• Any additional costs clearly itemized
• Applicable taxes (if any)

3.3 No Hidden Fees

We believe in complete transparency:

• All costs discussed and agreed upon upfront
• No surprise charges or hidden fees
• Change orders require written approval
• Clear communication about any scope changes

4. Project Changes and Modifications

4.1 Scope Changes

We understand that business needs evolve. If you need to modify your project:

• All changes discussed and quoted before implementation
• Written approval required for scope changes
• Additional costs clearly communicated
• Timeline adjustments agreed upon mutually

4.2 Project Pausing

Need to pause your project? We offer flexible options:

• Projects can be paused for up to 30 days
• Work completed to date will be documented
• No additional charges during pause period
• Easy resumption when you're ready

5. Our Commitment to You

5.1 Quality Assurance

Every project receives:

• Thorough quality checks before delivery
• Documentation of all work performed
• Training on implemented solutions
• Post-implementation support

5.2 Communication

We maintain clear communication throughout:

• Regular project status updates
• Immediate notification of any issues
• Transparent reporting on progress
• Open channel for questions and concerns

5.3 Data Security

Your financial data is protected:

• Secure payment processing
• PCI compliance maintained
• Encrypted data transmission
• No storage of sensitive payment information

6. Contact Information

Have questions about payments or need to request a refund? We're here to help:

Quick Response Times

• Email inquiries: Response within 24 hours
• Refund requests: Processed within 24 hours
• Payment questions: Same business day response
• Emergency support: Available for active projects

7. Terms and Conditions

7.1 Agreement

By engaging our services, you agree to:

• These payment terms and conditions
• Project-specific agreements
• Our privacy and data protection policies
• Professional conduct standards

7.2 Dispute Resolution

We believe in resolving issues quickly and fairly:

• Direct communication to resolve concerns
• Good faith negotiations
• Mediation if necessary
• Legal remedies as last resort

8. Policy Updates

This Payment & Refund Policy may be updated periodically to reflect changes in our business practices or legal requirements. We will notify active clients of any significant changes via email. The current version will always be available on our website.

Last Review Date: January 1, 2025

Next Review Date: July 1, 2025